[Fix] Device is unreachable when you transfer files from iPad to Windows


When you’re transferring photos and videos from iPad/iPhone to Windows using File Explorer, you may get these error messages:

The device is unreachable.

The device is unreachable

Or this error message:

A device attached to the system is not functioning.

A device attached to the system is not functioning

And the transferring process is aborted. To fix this problem, follow these steps:

  1. Open Settings on your iPad/iPhone.
    Open Settings
  2. Scroll down to Photos and select Keep Originals under Transfer to Mac or PC section.
    Select Keep Originals option in Transfer to Mac or PC sectionOn iPhone, the steps is similar as iPad.
    Select Keep Originals option in Transfer to Mac or PC section
  3. Now you can transfer media files.

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